JOB BOARD: Client Services Manager– Mid-Markets- Solium -Tempe, AZ

http://bit.ly/1TV72ma

Client Services Manager- Mid-Markets
Tempe, AZ
Competitive! compensation
Full Time Employment

Client Services Manager- Mid-Markets, Public

Located in Tempe, AZ and reporting to the Manager, Client Services - Mid-Markets, the Client Services Manager is responsible for building and nurturing strong relationships with HR professionals, senior financial staff, and high-level payroll/benefits contacts on Solium enterprise accounts. You will apply your extensive knowledge of Solium products, in addition to strong customer service and communication skills.

Responsibilities

Delivering optimum service to our customers, including corporate client account administration and providing responses to customer inquiries by phone, email or ticketing system as required
Being attentive to client needs and requests meanwhile, demonstrating effective prioritization, time management skills and escalating when appropriate
Managing the administration of share purchase plans, stock options and awards for specific client groups
Developing and maintaining long term client relationships
Effectively documenting and maintaining client processes
Processing timely and accurate data updates, data manipulation and data management by updating the software per client instruction
Proactively participating in ongoing training to expand your own knowledge base
Tracking open issues and escalating internally as appropriate
Identifying errors and potential issues and working collectively with other team members and internal stakeholders to find solutions
Understanding financial reporting and administrative reports
Actively managing customer expectations to ensure maximum satisfaction with Solium's products and services
Willing to work in a strong team environment
Interacting with Relationship Management Team on customer issues and being responsible for client satisfaction

Qualifications

Post-secondary diploma or degree is required
Minimum 3-year customer service, financial and/or operational experience
Successful completion of Certified Equity Professional (CEP) program would be an asset, but not required
Self-motivated with the ability to effectively manage multiple tasks against tight deadlines
Customer service and operational experience, with a passion for providing proactive client-focused solutions
Demonstrated ability to prioritize and multi-task, including escalating when appropriate
Willing to go above and beyond, while maintaining a positive attitude
Fluency in written and spoken English is a must
Strong analytical, problem solving skills, and proven attention to detail
Ability to apply your entrepreneurial, innovative mindset to assist in the development and improvement of internal and external processes
Comfortable in a fast-paced and evolving environment which includes ongoing learning and training opportunities
Understanding of ASC 718, expensing and valuation regulations and requirements, including valuation models is an asset
Demonstrated competency with common technology and technical concepts, including but not limited to email, internet, Excel and Word
Please visit our Careers page at 222.solium.com/Careers, then click through to create your profile & submit your application.