EASi is Seeking a Financial Reporting Customer Support Expert

Are you an experienced customer support financial reporting expert?  Then join the industry leading SaaS company that makes stock plan accounting, management and reporting EASier. The EASi team of Certified Equity Professionals and experts in software development, accounting, administration and support set the standard in stock plan solutions. Work in a highly collaborative environment where people are valued and rewarded for their contribution to hundreds of customers around the world that rely on EASi.

Customer Support Financial Reporting Specialist Position is Virtual.

EASi is seeking an experienced, full-time technical support representative with strong customer service and relationship skills whose primary responsibilities include:

• Resolving complex customer issues, by telephone and e-mail, with regard to system usage, implementation, reconciliation, and accounting related issues.

• Conducting end-user training remotely via Web-Ex-type mechanism

• Assisting in other product-related areas such as QA (where you may be asked to both write and execute test plans), Product management (where you may be asked to write Business Requirements Documents, and documentation.

Applicants must possess strong technical and communication skills, excellent problem solving abilities, attention to detail and the ability to work effectively remotely.  Demonstrating a sense of urgency with regard to resolving customer support issues is paramount. Follow through is essential.

Minimum Qualifications:

• Deep Familiarity with FAS123R, IFRS2 and Financial Reporting

• Excellent Microsoft skills (especially Windows, IE, Excel, Outlook)

• Experience analyzing large, complex databases (SQL Skills, PL/SQL Experience a Plus)

Proficiency with web-based tools including FTP

Excellent verbal and written skills

Familiarity with the use of CRM systems, SugarCRM a plus

Familiarity with the basics of Equity compensation

The ability to thrive in a fast moving environment where it may be necessary to wear many different hats at different times.

 Desired Skills

• Experience with simple Report Writing based on SQL Queries.

• Experience with the QA function, especially in a hosted software environment.

• Experience translating customer requests into coherent Requirements that can be addressed by software engineers.

• Excellent project management skills and a process orientation