Morgan Stanley Smith Barney - Client Manager, Global Stock Plan Services Team, Private Wealth Management (PWM), London UK

Morgan Stanley's Private Wealth
Management (PWM) division is looking for a Client Manager to join the
Global Stock Plan Services team.

Morgan Stanley has earned a worldwide
reputation for the excellence of its advice and execution in financial
markets. With over 600 offices in 31 countries, the firm is truly global
- and a market leader in the U.S., Europe and Asia as well as in
emerging markets. The European headquarters in London employs over 5,000
people. This has lead to the firm establishing itself as a preeminent
financial services company, which is evident by some of the below awards
the firm has received:-
• Top Global Prime Broker - Alpha Awards,
October 2006
• #1 Operations - International Securities Finance,
September 2006
• #1 Stock Loan - Albourne Awards, August 2006
• Top
Five in the “20 Best Companies to Work for” - The Sunday Times 2006
& 2007

DEPARTMENT PROFILE
Global Stock Plan Services
(GSPS) is part of the Morgan Stanley Smith Barney joint venture. GSPS
provide trade execution and other financial services to publicly traded
companies who offer equity compensation plans to their employees
worldwide.  The GSPS have clients in the US, UK and Europe.  
It is
an innovative and dynamic environment where individuals share a common
set of values and bring excellence and integrity to everything they do.
In addition Morgan Stanley as a firm is committed to individual’s
personal development whether they choose a career within MSSB or other
areas in the firm.
This is a great opportunity to join a very
dynamic, award winning team and to play a key part in the success of the
MSSB joint venture.

OVERVIEW OF THE ROLE
The Client Manager
manages the relationship between MSSB and a portfolio of corporate
clients.

Key Responsibilities:
• Coordinate client activities
and assist with implementation of strategic goals related to the account
• Develop
and maintain strategic Account Plans for clients
• Identifying sales
and cross-sell opportunities within client base
• Manage the
resolution of the client issues
• Project manage all key events
effecting clients
• Preparation of Client Presentations for service
reviews
• Maintain key MI for all clients
• Maintain and present
Key Performance Indicators
• Escalate client issues where
appropriate
• Point of escalation for Service Delivery Team
• Identify
ways to improve the service by suggesting potential procedure and
service improvements and product enhancements
• Review and sign off
on client billing
• Coordinate communications from MSSB to clients
• Update
and maintain clients’ administration manuals
• Maintain excellent
relationships with all internal stakeholders
• Assist implementing
new clients
• Ad hoc projects

Skills Required 
• Background
in financial services, ideally trade support and settlement
• Business
analysis experience
• Strong project management skills
• Excellent
communication and organizational skills
• Ability to present at
Board level and at external events
• Experience of sales and
negotiation in a b2b environment
• In-depth knowledge of share plans
and share plan industry
• Proficient in Microsoft Office

http://jobs.efinancialcareers.com/job-4000000000611406.htm

eFC Ref no

624001