Manager, Product Support and Documentation, Etrade Financial Corporation, Alpharetta GA location

Overview
E*TRADE Corporate Services provides equity compensation services to over 1500 corporate clients and over 1 million plan participants.  The Manager, Product Support and Documentation reports to the Senior Manager, Product Management and is responsible managing a Product Management team that focuses on the product launch and delivery, documentation and support strategies of the equity compensation plan product offering .

Primary Responsibilities

• Manage team of Product Support, Product Documentation, and Product Launch specialists


• Manage the rollout strategy for internal and external product related enhancements to E*TRADE's equity compensation organization and clients


• Partner with the Technology team to develop the prioritization plan for managing production issues to resolution


• Manage the development plan and execution for small project enhancements


• Define and manage the content strategy, requirements, resources, applications and delivery of information for the E*TRADE Corporate Services online client portal.


• Manage the creation, development and support strategy for all technical product documentation, including user guides and client facing website help systems


• Develop and maintain an effective and efficient content development process


• Interact with Senior Management to provide regular updates of the product portfolio status


• Attend client facing team staff meetings to provide product positioning recommendations and product rollout announcements

Qualifications

• Minimum of 7 years related experience in Product Management. Financial services, benefits or equity compensation knowledge is preferred


• Minimum of 3-5 years management experience


• Must be strong writer with excellent English grammar and communication skills


• Possess strong organizational and analytical skills; Project Management experience preferred


• Must be extremely detail-oriented and be able to manage numerous projects at one time


• Strong computer skills including Excel, Word, Access, and PowerPoint


• Bachelor degree or equivalent education.


• Certified Equity Professional level 1, 2, or 3 preferred.

Location: Alpharetta, GA.

If interested email resume to: david.quinn@etrade.com