JOB BOARD: EASi Customer Support Analyst

EASi Customer Support Analyst

EASi is seeking an experienced full-time technical support representative whose primary responsibilities include:

• Resolving complex customer issues, by telephone and e-mail, with regard to system usage, implementation, reconciliation, and accounting related issues.


• Conducting end-user training remotely via Web-Ex-type mechanism


• Assisting in other product-related areas such as QA (where you may be asked to both write and execute test plans), Product management (where you may be asked to write Business Requirements Documents, and documentation.

Applicants must possess strong technical and communication skills, excellent problem solving abilities, and an attention to detail. Demonstrating a sense of urgency with regard to resolving customer support issues is paramount. Follow through is essential.

Minimum Qualifications:

• Excellent Microsoft skills (especially Windows, IE, Excel, Outlook)


• Experience analyzing large, complex databases (SQL Skills, PL/SQL Experience a Plus)

• Proficiency with web-based tools including FTP


• Excellent verbal and written skills


• Familiarity with the use of CRM systems,  SugarCRM a plus


• Excellent project management skills and a process orientation


• Familiarity with the basics of Equity compensation


• The ability to thrive in a hectic, fast moving environment where it may be necessary to wear many different hats at different times.

Desired Skills

• Familiarity with FAS123R


• Experience with simple Report Writing based on SQL Queries.


• Experience with the QA function, especially in a hosted software environment.


• Experience translating customer requests into coherent Requirements that can be addressed by software engineers.

CONTACT kathy.haney@easiadmin.com   925-730-4300